Refund policy

All items are made to order

Every Little Lane Prints canvas and framed print is printed individually, to the size and frame you choose, once you place your order. Nothing is made in advance. Because of this, our products are made-to-order goods and are not covered by the standard 14-day cancellation (change of mind) period. We are unable to accept returns or give refunds if you change your mind, or if a different size, frame or artwork was chosen at checkout — so please check your selection carefully before ordering.

Damaged or faulty items

If your order arrives damaged, or with a manufacturing defect, we will put it right with a free replacement or a full refund. You never pay twice for a piece that reached you in poor condition.

How to make a claim

Please email us within 30 days of delivery and include:

A clear photo showing the problem
A photo of the inner protective packaging
A photo of the barcode label on the packaging
Your order number

The packaging and barcode photos are important: for anything damaged in transit, they are how the damage is traced, and without them a claim may not be possible to resolve.

What is not covered

A change of mind after the order was placed
The wrong size, frame or artwork having been ordered
Print placement within normal production tolerances
Claims raised more than 30 days after delivery

Please don't send items back

Please do not return anything unless we have asked you to. Because each piece is made to order, approved claims are resolved with a replacement or a refund rather than by taking the item back, and returned parcels usually cannot be processed.

Cancellations

Orders go into production shortly after payment, so cancellation is often no longer possible once an order has been placed. If you need to change something, contact us as soon as you can and we will do what we can.